custom back wall

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us via email at support@customtrend.cn. If your return is accepted, we will provide you with instructions on how to send the package back. Items sent back to us without prior approval will not be accepted. You can always contact us via email for any return inquiries at support@customtrend.cn.

We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us via email at support@customtrend.cn.