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- About CUSTOMTREND
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About CUSTOMTREND
Q: What kind of company is CUSTOMTREND?
A: CUSTOMTREND is a supplier focusing on outdoor advertising products, providing personalized displays, tents, tablecloths, star dancers, windsock bags, chair covers and other printed customized products to help companies efficiently display their brand image.
Q: What scenarios are your products suitable for?
A: Our products are widely used in exhibitions, promotional activities, outdoor publicity, business promotion, sports events and other occasions to help brand marketing.
Ordering and Customization
Q: What customization options do you offer?
A: We offer a full range of customization services, including size, color, material selection, and high-definition printing to ensure that your brand is uniquely presented.
Q: How do I submit a custom design?
A: Yes, we can provide professional design optimization services to ensure that your pattern is suitable for printing and achieves the best display results.
Q: Do you offer design services?
A: Yes, we can provide professional design optimization services to ensure that your design is suitable for printing and achieves the best display effect.
Q: How long does it take to receive my product after ordering?
A: Production lead time is usually 2-4 business days, depending on order quantity and product type. After shipment, delivery is expected within 5-10 days (depending on logistics method and destination).
Payment and Shipping
Q: What payment methods do you support?
A: We support credit card (Visa, MasterCard), PayPal, bank transfer and other secure payment methods.
Q: Do you support returns and exchanges for orders?
A: Since our products are custom printed items, we usually do not support returns or exchanges unless there is a quality issue or printing error. Before production, we will provide design confirmation to ensure there are no errors before printing.
Q: Do your products come with free shipping?
A: Yes, all CUSTOMTREND products enjoy free shipping with no extra shipping cost, making your purchase more hassle-free.
Quality and after-sales service
Q: How do you guarantee the quality of your products?
A: We use high quality materials and advanced printing technology to ensure that our products are durable, colorful and able to withstand outdoor use.
Q: What should I do if I receive a faulty product?
A: If there is any quality problem or printing error on the product, please contact us within 48 hours after receiving the goods and provide photos or videos, we will deal with it for you as soon as possible.
Other Questions
Q: Do you accept bulk orders?
A: Yes, we support small quantity customization and large scale purchasing with bulk discount price. Feel free to contact us for a detailed quote.
Q: Can you send samples?
A: We can provide samples of some of our products (fees may be involved) so that you can confirm the quality and printing effect.
Q: How do I contact customer service?
A: You can contact us through the online customer service on our website or by email, our team will be happy to serve you.
