We currently offer shipping services to theUnited Statesonly.

• Orders received before 12:00 PM China Shanghai Time from Monday to Saturday will be shipped on the same day.
• Orders received after 2:00 PM China Shanghai Time will be shipped on the next business day.
• Production time: 4-6 days.
• Shipping time: 7-9 days (excluding production time).
• We do not guarantee shipping times. In case of delays, we will work with the carrier to ensure timely delivery. Customs clearance may cause additional delays.

All our products qualify forfree shipping.

Duties and taxes vary by market and are the responsibility of the customer. Pleaseconsult your local customs officefor detailed information.

• Shipping Confirmation: Once the shipping label is printed, you will receive an email with a tracking number.
• Tracking Information Availability: Tracking details may take up to 12 hours to become available.
• You can track your order using the "Track Your Order" link found in the footer of any page on our website.

We are happy to assist you, but we have access to the same tracking information as you. We recommend that you contact the carrier directly for any issues.If all else fails, please reach out to our support team for assistance atsupport@customtrend.com.

CUSTOMTREND is not responsible for items that are lost or damaged during shipping. In such cases, please file a claim directly with the carrier.
All claims should be submitted to the respective carrier.
If you need further assistance, contact our support team at support@customtrend.com.